Terms of Service

Terms of service for 1st Choice Moving & Storage moves and storage holds.

Your ZIPs land on Amanda’s desk at the Katy office — reviewed personally, no broker handoff, used only to price your Houston local move.

ProMover AMSA Certified
BBB Accredited A+ Rating
US DOT FMCSA Registered
State Licensed TX HHG Mover
IAM Member Intl. Movers Assn.
NJWMA Warehousemen Assn.

What you’re agreeing to

By signing the flat-figure estimate from 1st Choice Moving & Storage, you’re entering a written household-goods contract with a fully licensed and insured Texas mover. The flat figure on the estimate is the figure you pay at the end; the deposit is $215, applied to the final bill and refundable up to 48 hours before move day.

  • Deposit: $215, refundable up to 48 hours out
  • Cargo coverage: $1M on every load that leaves Long Point Rd
  • Federal baseline: $0.60 per pound per article
  • Claim window: 9 months from delivery

How claims work

If something arrives damaged, you have 9 months from the day Trent or Devin signed off on the unload to file a written claim. The federal baseline is $0.60 per pound per article; full-value protection is available as a contract upgrade on the estimate sheet before move day. The in-house repair bench — Devin runs it on rainy weekdays — touches up minor furniture damage at our cost.

  1. Email [email protected] with photos and a description
  2. Amanda logs the claim and pulls the inventory list
  3. Bryan walks the damage at your home or our warehouse
  4. Resolution within 30 business days — repair, replace, or pay

Hurricane-season date clauses

Every contract written between June 1 and November 30 includes a NOAA cone-projection clause: if a named-storm cone crosses Harris, Fort Bend, Brazoria, Galveston, or Montgomery counties within 96 hours of the scheduled load date, we re-roll the move at no charge. Storage at the Long Point Rd warehouse is available at the standard $185/mo rate during the delay.

Cancellations, rescheduling, and refunds

Window Action
More than 48 hours out Full deposit refund or reschedule, no fee
Inside 48 hours Deposit applied to next dispatched date within 30 days
Day-of cancellation Deposit forfeit; crew already rolled or staged
NOAA-cone delay (Jun-Nov) Re-roll at no charge, storage at standard rate

Questions before you sign? Call (888) 278-9005 and ask for Amanda. Browse the privacy policy, the FAQ, or get a written flat quote.

Kyle Bennett, owner of 1st Choice Moving & Storage
9+years
From Kyle’s Desk

One Owner, One Cell Phone

“I walked out of North American Van Lines in 2017 with one box truck and a single rule — the owner answers the phone. 9 years on, that’s still the deal. I take the call day, Sarah takes it overnight, and every Houston crew at your door is on my W-2 payroll — whether the move is a 1-bed in Spring Branch or a 4-bed up Memorial Park to a River Oaks estate.”
Kyle Bennett
Owner · 1st Choice Moving & Storage

Four Lines, A Signed Flat Rate, And Kyle’s Countersign

Kyle pulls the calendar against the Greater Houston hitch-shifts and writes the binding figure on Long Point Rd letterhead, and the reply lands in your inbox — bilingual EN loads inside an hour, ES paperwork within two. No deposit, no chase calls if you walk.

See My Bilingual Flat Figure ☎ (888) 278-9005